Refund Policy

Last updated: September 5, 2026

1. What Is Covered

Eligible for a refund within 7 days of purchase:

• Credit packs (one-time purchases) where the purchased credits have not been fully consumed;
• Subscriptions (Pro / Team, monthly or annual) in their first billing period, where no more than a small portion of the period's included credits has been used (we aim for a fair outcome based on usage);
• Any other one-time paid order where the service could not be delivered due to a fault on our side.

2. What Is Not Covered

• Credits that have already been consumed by completed tasks (we may deduct the value of used credits from the refund amount);
• Free promotional credits — these have no cash value and are not refundable;
• Purchases older than 7 days, except where required by applicable consumer law;
• Abuse of this policy (repeated buy-and-refund patterns).

3. Subscriptions and Cancellation

• You can cancel your subscription at any time from your account page. Cancellation stops future renewals; you keep access until the end of the period you already paid for.
• If you cancel within the first 7 days of a new subscription, you can request a full refund for that first payment.
• Renewal payments can be refunded within 7 days of the renewal charge if you cancel and request a refund in that window.

4. How to Request a Refund

1. Email lilety7@gmail.com from the email address associated with your account.
2. Include your username and order number (you can find order numbers in your account's order history).
3. Tell us the reason (optional but helpful).

We normally process refund requests within 3-5 business days after approval.

5. How Refunds Are Issued

Refunds are issued to the original payment method. Orders paid by card are refunded through Creem, our Merchant of Record, to the original card or payment account. Depending on your bank, it may take 5-10 business days for the refund to appear.

6. Contact

Questions? Email lilety7@gmail.com and we will help.