Contact Us
We are a small team and answer every message ourselves.
Customer support & billing
We usually reply within 2 business days (Monday–Friday).
What to include
- Your SpeakVid account email;
- Your order number (it looks like SV2026…) for anything payment-related;
- A short description of the issue, plus a screenshot or the affected task link if useful.
Refunds
We offer a 7-day money-back guarantee on eligible orders. Email us with your order number and we will process it — see our Refund Policy for the details.
Subscriptions & cancellation
You can cancel or change your plan at any time from your account page. If you cannot find the option, email us and we will handle it for you.
Business & invoicing
Business invoices, team plans and commercial licensing: write to us at the address above with your company name and tax details.
Abuse & content reports
To report prohibited content or abuse of the Service, email us with the link or details. See our Terms of Service for the content rules that apply.
Support hours
Support is email-based. We monitor messages on business days and aim to respond within 2 business days.